Returns and Refund Policy

 

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy and the table below. The policy can be partially changed accordingly to vendor and product verification. All kinds of refunds will be paid on the base of our government policy and the real payment of the customer.

 

 

For any kind of damage, or issue customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise, it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items are not similar to what the customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to info@dhakamart.com and inform our customer service (+8801785859499) and/or send a message to our Official Facebook Page (www.facebook.com/dhakamartltd) about the incident.

 

please read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Category, Return Window, and Actions possible

 

Category Returns Window, Actions Possible, and Conditions (if any)

 

 

Refund, replacement, or exchange

 

 

1. For any kind of damage issue customers have to complain in front of or in the presence of the delivery man or courier office staff, otherwise, it should not be granted.

 

2. And if the customer fails to inform Monarch Mart within 72 hours of delivery, no complaint will be granted.

 

3. Only quality issues will remain even after the customer’s use.

  

4. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. 

 

 

 

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

  

Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and visible. Undamaged Packaging Product’s original packaging/ box should be undamaged.

 

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

 

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you receive a different or damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. to know more about 

 

 

 

 

For products where installation is provided by Dhaka Mart Ltd. service partners, do not open the product packaging by yourself. Tip Top Mart Ltd. authorized personnel shall help unbox and install the product.

 

Wrong Delivery – (Customer received delivery message, product not delivered):

 

‘In case the product was not delivered and you received a delivery confirmation email/SMS, the Customer has to report the issue within 72 hours from the date of delivery confirmation for the seller to investigate.’

 

 

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take a longer time in exceptional cases that are related to other payment gateways, government authorities, or any. Provided that the received cash back, bonus, apology amount, and gift amount, if any, will be adjusted with the refund amount when applied.